Legal
Privacy Policy
This policy covers sendoracrm.com and the SendoraCRM marketing platform. Both are operated by SendoraCRM, Inc.
The following explains how SendoraCRM, Inc. ("SendoraCRM", "we", "us", "our") handles information when you browse sendoracrm.com, use our platform, or get in touch with us. Using the site or the service means you accept the practices described below.
1. Information we collect
1.1 Details you give us
- Profile information such as your name, work email address, company name, and password.
- Payment details, which are submitted to and stored by our payment processors rather than by us.
- The content of support requests, including messages you send by email or chat.
1.2 Store and campaign data
- Customer records, orders, products, and events imported from the ecommerce platform you connect.
- Campaign content, delivery records, and engagement figures for messages sent through SendoraCRM.
1.3 Data collected automatically
- Browser type, device details, IP address, and an approximate geographic location.
- Product usage data, such as which pages or features you open and when.
- Cookies and similar tools that keep sessions secure and help us understand how the service is used.
2. Why we use information
- To run, maintain, and develop the SendoraCRM platform.
- To import store data and send campaigns on your instructions.
- To support personalization and AI-assisted features inside your account.
- To collect payments and issue receipts or other service notices.
- To investigate fraud, abuse, and security events.
- To meet legal duties, including consent and opt-out rules that apply to marketing messages.
3. When we share information
We never sell personal information. Sharing is limited to the following situations:
- Vendors that provide hosting, payment processing, email and SMS delivery, and analytics, each bound by confidentiality terms.
- The ecommerce platform you connect, where two-way data syncing requires it.
- Public authorities, when the law requires disclosure or when necessary to protect the rights, safety, or property of SendoraCRM, our customers, or others.
- A successor organization, if a merger, acquisition, or asset sale occurs, in which case we will notify you.
4. Cookies
Essential cookies keep the site and the product working and are always active. Optional analytics cookies help us see which parts of the platform are used. You can remove or block non-essential cookies through your browser settings. Turning off essential cookies may stop parts of the product from functioning.
5. How long we keep data
Account information is retained while your account remains open and for as long as needed to deliver the service. Once an account is closed, personal data is deleted or anonymized within 90 days, unless a longer period is required by law. Campaign reporting data may be kept for up to 24 months.
6. Your choices and rights
Depending on where you live, you may be able to request access to your personal data, correct it, delete it, or receive a copy; object to or limit certain uses; and withdraw consent at any time. Submit a request by calling +1 (415) 682-3941. You will hear back within 30 days.
If you shop with a brand that uses SendoraCRM, that brand controls the customer data in its account. Please contact the brand directly with privacy requests about your shopping activity.
7. Transfers across borders
SendoraCRM operates from the United States. Where information is transferred internationally, we rely on standard contractual clauses or another approved transfer mechanism and apply appropriate technical and organizational safeguards.
8. Visitors in the EEA, UK, and Switzerland
In these regions, SendoraCRM handles campaign data on behalf of its customers, while website and account information is handled for its own purposes. We can help with consent records, requests from data subjects, and processing agreements when asked.
9. California residents
Residents of California have rights under the CCPA and CPRA. We do not sell personal information, and we do not share it for cross-context behavioral advertising as those statutes define the terms. To exercise a right to know, delete, or correct, call +1 (415) 682-3941 and we will verify the request before acting.
10. Children
The platform is a business product built for adults. It is not meant for anyone under 16, and we do not knowingly gather their information. Should we learn that a child has created an account, we will close it and remove the related data.
11. Security
Data is encrypted in transit and at rest. Internal access is restricted to people who need it, and we monitor our systems for suspicious activity. No transmission method is entirely secure, but we keep our safeguards proportionate to the risk.
12. Updates to this policy
This policy may change as the service evolves. When a revision is significant, notice will go out by email or through the product at least 14 days ahead of the effective date. The date shown at the top identifies the version in force.
13. How to reach us
Questions about this policy:
SendoraCRM, Inc.
2180 Bryant Street, Suite 400
San Francisco, CA 94110, United States
Phone: +1 (415) 682-3941